FAQs
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Do I need to set up an account to place an order?
Making an account is not necessary as you can use a guest account to make purchases at the website without registering yourself. However, we at Bonanza Satrangi understand the importance of your time, therefore creating an account with us gives you access to the following benefits:
- Manage your account details, track your order status and review past purchases
- Save your shipping details for future purchases and a faster shopping experience
- Be informed about our latest stock, special online promotions and discounts
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How do I place an order?
Orders can be placed while navigating our website as a registered user or even as a guest user. On any product page, select your color/size choices (if applicable), choose quantity and then press the “Add to Cart” button. This will open up your shopping cart where you may choose to continue shopping, or head on to checkout. On the checkout page, you may add or confirm your personal and shipping information, select payment options, enter any discount vouchers (if applicable) and review your order before selecting “Place order now”.
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What kind of payment methods do you accept?
The following are the payment options available for your convenience:
- Cards (Visa Debit/Credit, Master Debit/Credit)
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How do I know if Bonanza Satrangi has received my order?
After you place your order on the website, an acknowledgement email will be sent to you from Bonanza Satrangi to confirm that your order has been placed. This will not, however, indicate if the order has been shipped.
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What if an incorrect/damaged item is delivered to me?
Although we take extra precautions to ensure that each order is in mint condition, should an unfortunate mishap occur, you can get in touch with our Customer Support at orders@bonanzagt.com to return the item or exchange it for the correct order.
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What if an incomplete order is delivered to me?
Full care is taken to ensure that no incomplete order is shipped out. However, in case such a mishap does occur, you can get in touch with our Customer Care to identify this issue and we will rectify it at the earliest, at no extra charge.
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What is the procedure for cancelling an order?
Order cancellation is dependent on whether or not it has been shipped. Send your order cancellation request to orders@bonanzagt.com within the first 24 hours of placing your order. Otherwise, orders can’t be cancelled.
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What are cookies and how do they affect me?
In short, a cookie is a tiny amount of information stored on your computer by your web browser to track your movements within websites. We use cookies to keep track of the frequency of your visits to our website, the contents of your shopping cart, purchase history and to deliver specific content designed to give you a uniquely personalized shopping experience as well trying to save your time.
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I have a comment/suggestion regarding your product/service, what do I do?
Please don’t hesitate in writing to us or contacting our Customer Support with your comments and suggestions at orders@bonanzagt.com. We highly value any and all feedback from our customers and fans.
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Are there any shipping costs?
Yes, shipping charges apply on orders below USD $150. We offer free shipping on orders above USD $150 to all our customers globally.
